21 November 2011

Using Facebook for business

1. Invite by welcoming
The Welcome-tab is an essential tool. Yes, big brands like Vin Diesel, Paul Walker, Fretzie Bercede etc. use it. No, you are not imitating them; just making use of what is available to all. You can make your page look different and exciting. This would organically invite people to your page. The welcome page is the influencing page which can present a clear ‘call-to-action’ to your page visitors; if it’s good then your page would be liked by many automatically!
2. Coupons, offers availablecoupons_socialappshq
You can dole out “special discounts and offers” to your fans (only!). Also, the people who are not your fans can be enticed by showcasing your offers but not providing them. This would be a compelling tactic that would make them ‘like’ your page. Giving discounts and offers is an old marketing technique of course, but in social media it performs as a ‘likeable’ tool!

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3. Learn more of their expectations
Your company is in the process of building up and formation. So it’s always better to learn what your consumers demand from you. You can create quizzes or polls for a particular query and know what your customers are looking for! The level of participation would also let you the number of people interested in your business.  Use the polls app on Facebook to know your customers best!               

4. Updating is crucial
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Your page needs to be updated regularly. Make activity on your page, keep it going! Update about the customer-friendly stuff your company just created, the deals happening etc. Share as much as possible! Let them know your company works just like the large busy industry. Make an impression.
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5. Yes, you’re answerable!
You owe responses to all the comments by your fans. If you are responding well, your customers would certainly feel they have a space in your business. Respond them positively and be transparent. Further, accept criticism since they’re the experiencers of your products. They know the faults best. Accept it and correct it abidingly. Respect the complaints by your ROIs.

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