Social Media - New Age Marketing

In the good old days customers would communicate with you via letter, phone or in person. Today things are very different. Now they can send you a tweet, post a comment on your blog or leave you a message on Facebook.

In the past if someone was unhappy with your service the 'bad press' was usually limited to a few of their friends and family (unless it was seriously bad service and the wrote to the Editor of your local paper). Now a single tweet or Facebook message could potentially be seen by millions.

Now, more than ever, you must have procedures in place to deal with social media communications. You have to think about how you will monitor them, how you will respond to both positive and negative comments and how you'll interact with your audience.

Enhancing your online reputation is essential in todays transparent culture. Here are 3 easy things you can do to make sure your company holds its head up high and shines.

1. Thank you

Manners cost nothing and a simple 'thank you' can be a very powerful tool.

When a follower retweets you, leaves a comment on your blog or sends a referral to you, thank them. It doesn't take a lot of effort and shows that you are listening and that you care about your customers. And in the eyes of your customers, that translates into the image of a company they want to do business with.

But you don't just have to keep an eye on your social media platforms. There are many other ways you can be talked about online so it's important to monitor the internet to find out what's being said. There are a number of tools out there such as Google Alerts which will email Google results based on your query or topic:




Using these tools will help you keep track of what people are saying about you online so you can see how your brand is perceived and, as a customer service tool, enables you to solve issues quickly before they get out of hand.

2. Blogging

Loads of people blog so that should tell you its a valuable tool to use within your business.

Not only does it allow you to own more of the web, it also is a great way to add value to your customer relationships because you can offer them tips and advice that will make their lives easier. Plus it will help position you as an expert in your field which is always good.

But the trick is to ensure you write stuff your readers want to learn about. If you are a building firm and blog about holidays, you're not going to be adding value. But if you wrote about important issues in your trade, design ideas etc., you would create a connection with your readers and inspire them to make the most of their homes.

Take this blog for example, as an online marketing manager I not only write about marketing but also general marketing issues, social media, seo etc., which are all topics business owners find useful. Therefore not only do I get traffic to my website, the people that come also find the experience useful.

3. Focus on benefits

Whenever you write about your products or services, always focus on your customer; why they will benefit from it. By writing for them you are showing that you understand what's important to them and want to help them achieve that.

Showing that kind of connection will identify you as a company that cares about its customers and not just its profits. And let's face it, you tend to buy from people you like and trust. So if you come across as arrogant people aren't going to buy from you.

When marketing your business it's all too easy to get wrapped up in it and lose sight of what's really important – your customers.

Make sure they are at the forefront of everything you do because without them you don't have a business.

Interact with them, thank them and go out of your way to make sure they are happy. Use social media to your advantage.

Social Media Platforms

Social Media platformsA core component of formulating a social media marketing plan is to understand the ins-and-outs of each of the major social platforms so you can create relevant strategies and tactics around each one. The following outline will help you determine which profiles should be incorporated into your social media marketing plan.

Facebook

• Community mindset: connect
• Primary demographic: 25 to 45
• Ideal fit for: entertainment, lifestyle brands, and non-profits
• Biggest opportunity: using ads to build fans
• Biggest challenge: few appreciate Facebook advertising
• Metrics: fans, comments, likes, wall posts
• Helpful tools: Lexicon, ad interface, applications, analytics, connect, etc.

MySpace

• Community mindset: connect
• Primary demographic: 15 to 25
• Ideal fit for: music and entertainment
• Biggest opportunity: providing music samples
• Biggest challenges: noisy; losing market share quickly
• Metrics: friends, favorites, groups, impressions
• Helpful tools: Open Platform, MyApps, MySpace Toolbox

LinkedIn

• Community mindset: connect
• Primary demographic: 35 to 55
• Ideal fit for: service providers, industry associations
• Biggest opportunity: creating thought leadership via Q&A and Groups
• Biggest challenge: time commitment
• Metrics: profile connections, best answers, group members, discussions
• Helpful tools: Applications, Salesforce plug-in

Blogs

• Community mindset: create
• Primary demographic: 35 to 55
• Ideal fit for: technology
• Biggest opportunity: develop thought-leadership
• Biggest challenge: requires significant resources over time
• Metrics: feed subscribers, comments, Technorati score, pingbacks, inbound links, visibility in search engines
• Helpful tools: WordPress plug-ins

Twitter

• Community mindset: create (microblogging)
• Primary demographic: 35 to 45
• Ideal fit for: service industry
• Biggest opportunity: customer service, consumer insight, sales and marketing
• Biggest challenges: noisy; reliability issues; platform limitations
• Metrics: followers, @ replies, retweets, direct messages, custom hashtags
• Helpful tools: BingTweets, TweetBeep, TweetDeck, HootSuite, CoTweet, Mr. Tweet, Twitalyzer, blog plug-ins

YouTube

• Community mindset: vote
• Primary demographic: 25 to 45
• Ideal fit for: big brands and entertainment
• Biggest opportunity: creating viral content
• Biggest challenges: noise; conversions
• Metrics: views, comments, subscribers, ratings
• Helpful tools: TubeMogul, YouTube Insight

Get more traffic to your website with Twitter

Twitter is a brilliant way to drive targeted visitors to your Web site. You should not forget about other traffic sources but using Twitter is totally free and will definitely acquire a few more targeted visitors to your site. You got me right, I said free targeted visitors in the last sentence.
Nothing is better than a never endless stream of visitors. There are lots of ways for you getting free traffic to your Web site. But there is a huge difference between free traffic and targeted traffic. You could have heard about traffic generating websites sending out tons of people to your homepage. These offers are good to give your traffic stats a push but you will not actually generate a sale or find a prospect for your product. Visitors delivered to you by free traffic Websites will usually leave your Internet site within a few moments.
Targeted visitors instead are interested in the items or information you are offering on your Web site, prepared to break out their credit card!
What you will need in first place is a twitter account, naturally. I recommend avoid using your own twitter account. If you are having different niche sites create a single twitter account for each niche Web site you have. Please don’t leave the default twitter background and avatar, choose an avatar and background image that fits your product or info best, as it will show your followers that you care about your account.
The next step to do is to deliver content – business relevant good content. The majority of the content you will provide is created by others and will never include references to your own stuff. This may sound strange to you, but here I explain why we will do it.
Make sure to provide best content to your followers and unless you write loads of crappy content or outsource your article writing you just don’t have the cash and time to write all that quality content yourself in a short period of time. When you tweet your own stuff only on every occasion you will seem to be a spammer. Individuals will stop following you when you behave like a spammer. Incidentally, tweets are what the short communications are called that you send out with your Twitter account.
Second part of the process is to build a landing page or helpful blog post about your business. This part will be the most significant and you really must ensure to supply good articles. But where will you find all the business relevant content ? Either you can out source this to a professional copy writer or you can add an RSS feed to your landing page or blog post. (this is not nearly as effective as unique content written for your business)  Ensure to pick out high quality RSS feed content. That will make your followers trust you. When they trust whatever you tell them it will encourage them to click your links sooner or later. The links you place in your landing page or blog post is the origin to monetize the traffic you are receiving from Twitter. The MOST IMPORTANT idea behind this is that you place links to your products or service you would like to share or sell. The writing in the displayed link should contain a strong anchor text that will call to action and make them click the link that will lead them to your cash site. Here you offer your product or information you want to sell or share.
So, the most important thing is to place a link to your money site at the end of your landing page or blog post. Ensure the link incorporates a strong call to action. The final section of this action will be to build up an email address from your visitors or to get in touch through a contact form or to even make the sale. Because now you are have a targeted visitor on your Web site seeking information. To catch their email address offer a free of charge business relevant ebook or report through an optin form. Once you have your visitors email address you can add it to your email list and feed them with any information or products of your choosing any time you like.
Every tweet you are posting must be of very high quality and so your followers believe in you. When people trust you enough they will make your tweets go viral and at this moment in time magic happens.
So, the most significant thing is to place a link to your income site at the in the text of your landing page or web log post. Make certain the link contains a powerful call to action.
That just about is it. The great thing about this is you will not have to spend tons of money to get rolling. Contact Scream Media today, we will set up your blog or landing page, write your content and post your tweets.