Tips to make sure you're making the most of Twitter for your brand.

Today's discussions no longer center on whether a brand should participate in social media. Companies of all sizes, across all industries, are rushing to create their Facebook page and Twitter account.
But there's more to Twitter than amassing followers and broadcasting your latest news. The real-time conversations that fill the Twitterverse offer an abundance of market insight and unprecedented visibility into consumer sentiment.
Moreover, properly engaging in the right discussions can earn customer goodwill and brand awareness.
Here are some tips to make sure you're making the most of Twitter for your brand.

1. Track conversations about your brand
People are talking about your company and products throughout the social Web—and each mention is an opportunity for you to engage those people. Track your brand names and product terms. Don't forget to include common misspellings.
And remember, the names or terms used internally at your company may not necessarily be the same lingo used by your customers. Use Google Analytics to learn commonly used names and terminology, and make sure to include those keywords and phrases in your brand tracking.
When you see an interesting mention about your brand, dive into the conversation to give instant support, advocacy, or thanks. If you come across a complaint, engage directly to remedy the issue; you just might be able to turn a vociferous critic into a key supporter.

Example:

2. Track industry keywords
Look beyond your brand and follow any general terms that are relevant to your market. Chime in on relevant discussions to share your expertise, guidance, or point of view. In such conversations, successful brands are participants, not promoters. This is the time to say "We love llamas too!"—not "Check out our products."
And whether you're monitoring words related to your industry or brand, always listen and learn. Tapping into the dialogue on Twitter gives you a real-time focus group to help drive innovation and adaptation.
Establish proper processes and channels to make sure important feedback reaches the right individuals and teams within your company.

3. Track public comments about your competition
Use Twitter to gather critical market intelligence by keeping a close eye on any mentions of your chief competitors. Of course, just remember your own tweets and mentions are in the public timeline as well—instantly available to anyone who's looking. Keep that in mind when crafting what to say and how to say it.

4. Measure success
As with any marketing campaign, metrics provide valuable insight into what's working and what should be tweaked. Analyzing campaign results not only helps justify investment into social media programs but also sheds light on priority areas to focus your attention and resources.
For Twitter campaigns, consider more than number of followers. Track the total number of clicks per day for each of your Twitter accounts. Break down that data by geographic region and time/date to see where and when you're having the most impact.
And most important, make sure this data gets to where it can have the greatest impact by sharing weekly, easy-to-digest reports with key managers.

Keep an eye out for more free Twitter advise from Scream Media