If you want your visitors to feel right at home at your site, there are a few things that you should keep in mind when creating or updating your site. Unless you are an artist (and want your site to bean usual piece of art), you probably want it to make it as easy as possible for the visitors of your site.But how do you do that? There are several approaches you can take. The approaches listed below have been used successfully by Scream Media over a period of 6 years to build our clients "websites that produce results"
Approach #1: The scientific way
There have been several studies (Shaikh & Lenz, 2006; eResult 2003-2009) about this. They asked a number of people where they expect several elements of the website, like login link or search function. The answers to these question have changed over time because the way the web sites usually look also changed. Some things are quite logic (like putting less important links to the bottom), but others are more like the “culture of the web”, like putting the navigation to the left.Perhaps it will be on the right in a few years?
To put it in a nutshell, here’s a summary of where the users expect website elements to be:
Function Expected position
About us Bottom or top navigation
Home link Upper left corner
Login Upper right corner
Logo Upper left corner
Navigation Left or top
Privacy Bottom,
Search Upper right corner
Sitemap Bottom
The same data as a sample website:
Logo, Home link Login, Search
Navigation
About us, Privacy, Sitemap
The results cannot be surprising since they’re mostly the sum of all the websites that we visit everyday. Not all websites look like this, there are some exception, even popular ones. For examples Wikipedia placed the search function on the left instead of the upper right corner. Well, if you’re Wikipedia, you can probably get away with this.
Approach #2: Do it yourself
If you don’t believe this or want to know about other website elements, there’s a simple way. Use an empty piece of paper (or a heavily blurred image of your website) and ask yourself and others where you would expect these elements. That’s actually quite simple and more or less the same how the studies worked.
Naming website elements
Now you know where to put the elements. But how do you name them? Do you log in or sign in? Do you have a shop or a store? Some of the typical website functions are not always named the same. we tested 30 popular sites of different sectors and counted the wordings that they used. Here are the most popular versions:
Sign in: 54% (Others: log in: 42%)
Sign up: 55% (Others: Create an account: 23%; Register: 14%)
Store: 50% (Others: Shop: 20%)
Privacy Policy: 52% (Others: Privacy: 34%)
Naming your products
If you want to sell something to your customers, you should make it easy for them to find and understand products and product lines. This may seem obvious to you, but it’s not always obvious for others. Here’s a example. When shopping for my new computer, I visited Dell. This is the result on the left.
Did I want a Studio, an XPS or an Inspiron? I didn’t have the faintest idea and bought the computer somewhere else. Check your website to see if you make the same mistake.
Summary
Making it easier for your website visitors increases the chance that they visit you more often and or make a purchase. Often it’s not enough to make a few simple changes to make a difference, like move an element from the left to right or change a few words. A long hard look by a professional will pay dividends. Final word of advice: Let a friend visit your website while you sit next to him. Don’t help him, just watch if and how he reads/downloads/purchases something and where he has problems. This can be a real eye-opener…
For a free no obligation website accessibility test, contact Scream Media - H2L today and our friendly team will send you a full report on your website.
No comments:
Post a Comment